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Contact Center

Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal

Why Outdated WEM Practices Are Holding Back Your Contact Center

Contact Center

Why Outdated WEM Practices Are Holding Back Your Contact Center

AI in customer experience platforms

AI

The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More

Contact Center

Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy

Cisco Introduces the Webex Contact Center for Salesforce

Contact Center

Cisco Introduces the Webex Contact Center for Salesforce

AI

Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer